Terms of Use

1. Acceptance of These Terms

These Terms of Use (“Terms”) govern access to the EON FieldIQ mobile application (the “App”) and the services supporting it (together, the “Services”), provided by EON Reality, Inc. at 18 Technology Drive, Suite 173, Irvine, CA 92618, United States (“EON Reality”, “we”, “us” or “our”).

By accessing or using the Services, you agree to these Terms and acknowledge the Privacy Policy. If you use the Services on behalf of an organisation, you are responsible for complying with its policies. You may bind an organisation to these Terms only if you have legal authority to do so. If you do not agree, do not use the Services.

Where your organisation has a separate written agreement with EON Reality concerning FieldIQ, that agreement prevails to the extent of any conflict.

2. The Services

The Services assist personnel in industrial environments to identify equipment, follow procedures step by step, verify completed steps using the device camera and artificial intelligence, and maintain records of the work performed.

3. Eligibility and Accounts

The Services are intended for professional use by persons aged 16 or over. Full access to the Services requires an EON account issued through an organisation that holds a valid licence. A limited number of uses may be available on a device without signing in.

You are responsible for keeping your account credentials confidential and for all activity under your account. You must notify your organisation’s administrator or EON promptly of any unauthorised use.

4. Licence to Use the App

Subject to your compliance with these Terms, EON grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the App on devices that you own or control, solely for the internal business purposes of you or your organisation.

The App is also subject to the terms of the store from which it was obtained, including Apple’s Licensed Application End User License Agreement for the App Store and the Google Play Terms of Service. Apple Inc. and Google LLC are not parties to these Terms and have no responsibility for the Services.

5. Important Industrial Safety Notice

Equipment recognition, AI-generated explanations, suggested procedures and image-based step checks can be incomplete, outdated or wrong. A result displayed as a successful or completed step reflects only the software's assessment of the available input; it does not independently establish that an equipment state, isolation, repair, inspection or workplace is safe.

Users and their organisations must follow approved operating instructions, hazard assessments, permits, lockout/tagout and energy-isolation procedures, regulatory requirements and competent-person checks, including OSHA 29 CFR 1910.147 where applicable. Stop work when information is uncertain or conflicts with established safety procedures. Do not use a device where it is prohibited, distracting or creates an unsafe condition.

Do not rely on AI output alone to make safety-critical, employment, disciplinary or other decisions materially affecting individuals. Any such use requires appropriate human review and compliance with applicable law and your organisation's rules.

6. Acceptable Use

You agree not to:

• upload or capture content without the authority of your organisation or the relevant owner, including protected facility information, confidential third-party information or personal information that you are not authorised to process;
• take or share images or voice notes about individuals contrary to applicable law or workplace policy;
• treat AI step confirmations as safety clearance, override safety interlocks, bypass required human inspections or represent AI output as an official permit;
• misuse the Services, compromise security, attempt unauthorised access or circumvent licence and usage controls;
• copy, alter, reverse engineer or redistribute the App except as permitted by mandatory law; or
• use the Services in violation of applicable law, sanctions or the rights of others.

7. Your Content and Confidentiality

As between EON Reality and you or your organisation, you or your organisation retain ownership of the photographs, documents, diagrams, job records, recordings, procedures and other material you provide (“Customer Content”). We do not acquire ownership of Customer Content by processing it.

You grant EON Reality a limited, non-exclusive, worldwide, royalty-free permission to host, transmit, analyse and otherwise process Customer Content only as needed to provide the Services, follow your organisation's authorised instructions, secure the Services and meet legal obligations. We may use contracted technology providers to perform these functions as described in the Privacy Policy.

You must have appropriate rights and workplace permission to submit Customer Content. EON Reality does not receive a general right to publicly disclose, market, sell or use Customer Content to train general-purpose AI models under these Terms. Any different arrangement requires a separate authorised agreement.

8. Intellectual Property

The Services, including the App, software, training content, three-dimensional models, designs and trademarks, are owned by EON or its licensors and are protected by intellectual property laws. Except for the licence granted in Section 4, no rights are granted to you under these Terms.

9. Feedback

If you voluntarily provide non-confidential suggestions about improving the Services, you permit EON Reality to consider and use those suggestions without compensation. This does not grant us ownership of your organisation's confidential information, job records or other Customer Content, nor does it override the Privacy Policy.

10. Third-Party and Connected Services

FieldIQ may connect to EON account, licence or Genesis services and to contracted cloud, AI processing and text-to-speech providers. Such services may be subject to additional enterprise arrangements and availability constraints. See the Privacy Policy for information about data handling.

11. Availability and Changes to the Services

We aim to keep the Services available, but we do not guarantee uninterrupted availability. Certain features require a network connection. We may modify, suspend or discontinue any part of the Services, and we will provide reasonable notice of material changes where practicable.

12. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. EON does not warrant that the Services or any output generated by them will be accurate, complete, reliable, uninterrupted or error-free.

13. Limitation of Liability

To the maximum extent permitted by applicable law, EON Reality is not liable for indirect, incidental, special, consequential or punitive damages or for lost profits, revenue, production, data or goodwill arising from the Services. Subject to any separate written enterprise agreement, EON Reality's total aggregate liability under these Terms will not exceed the greater of the fees paid by you or your contracting organisation specifically for FieldIQ in the twelve (12) months preceding the event giving rise to the claim, or US$100.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including for fraud or for death or personal injury caused by negligence where applicable. Users must comply with the safety responsibilities in Section 5.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless EON and its officers, employees and agents from and against any claims, losses, liabilities and expenses, including reasonable legal fees, arising from your breach of these Terms or your misuse of the Services.

15. Suspension and Termination

You may stop using the Services at any time. EON may suspend or terminate your access to the Services if you breach these Terms, if your organisation’s licence ends, or where required by law. Sections 5, 7, 8, 9, 12, 13, 14, 16 and 18 survive termination.

16. Export Control

The App includes encryption technology. You agree to comply with all applicable export control and sanctions laws, and you represent that you are not located in a country, or listed as a person, subject to applicable sanctions.

17. Changes to These Terms

We may amend these Terms from time to time. Your continued use of the Services after an amendment takes effect constitutes acceptance of the amended Terms.

18. General and Applicable Law

These Terms, together with the Privacy Policy and any applicable signed enterprise agreement, form the agreement governing your use of FieldIQ. If a provision cannot be enforced, the other provisions remain in effect. Failure to enforce a provision is not a waiver of it. You may not assign these Terms without prior written consent.

Unless a separate agreement specifies otherwise or mandatory law requires a different result, the laws of the State of California, United States, excluding conflict-of-law rules, govern these Terms, and disputes may be brought in the competent state or federal courts serving Orange County, California. This clause does not override mandatory protections available under applicable law.

19. Contact Us

Provider

EON Reality, Inc.

Office address

18 Technology Drive, Suite 173, Irvine, CA 92618, United States

Legal enquiries

support@eonreality.com

For user and technical support, see FieldIQ Support.