Account and Data Deletion

EON FieldIQ · EON Reality, Inc.

You can request deletion of your FieldIQ account information and associated personal data, even if the App is no longer installed.

What your request covers

Tell us whether you wish to delete your FieldIQ-associated personal information, request closure of a FieldIQ-specific account, remove submitted Assess IQ job records, or remove uploaded drawings and shared procedures. We will confirm which data we can remove and which requests need to be handled by your organisation's authorised administrator.

FieldIQ currently uses an EON account that may also provide access to other EON services. Deletion of FieldIQ-associated records does not necessarily close that shared identity or terminate access to unrelated services. We will coordinate requests about organisation-managed account closure with the relevant administrator or identity provider.

Data stored on your phone

To remove information stored locally in FieldIQ, select Settings › About › Delete my data on this phone, or uninstall the App. This does not delete information previously sent to Assess IQ, shared with your team, or retained by your organisation.

What may be retained

Some information may need to be retained when required by law, a legitimate security purpose, or your organisation's applicable retention instructions. Where a request is subject to such an exception, we will explain the categories concerned and, where appropriate, the applicable retention basis. Data stored by third-party providers may require additional processing time under their contractual terms.

What happens next

Our support team will acknowledge the request, verify identity and organisational authority if needed, and process or route it under the applicable agreement and privacy law. We aim to respond within the time limits required by law. A request does not require you to reinstall the App.

For broader privacy rights requests, contact support@eonreality.com, and see the Privacy Policy.