Support
EON FieldIQ customer and user support
Contact Support
For assistance with EON FieldIQ, please contact our support team. We aim to respond to enquiries within two business days during our stated support hours.
- support@eonreality.com
- Telephone
- +1 949 460 2000
- Hours
- Monday to Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding US public holidays
To help us resolve your enquiry promptly, please include your device model, operating system version, the App version (shown in Settings › About), a description of the issue and the approximate time at which it occurred.
Company Information
EON FieldIQ is provided by EON Reality, Inc.
- Company
- EON Reality, Inc.
- Office address
- 18 Technology Drive, Suite 173, Irvine, CA 92618, United States
- support@eonreality.com
Frequently Asked Questions
How do I sign in?
Select Sign in in the App and use the EON account provided by your organisation. If you do not have an account, or are unable to sign in, please contact your organisation’s administrator or our support team.
The App is unable to analyse a photograph. What should I do?
Confirm that your device is connected to the internet and that sending is enabled in Settings › Data and AI. Ensure the equipment is well lit and fully in view, and hold the device steady. The App displays a message describing the cause of any failure. If the message refers to a usage limit, please contact your administrator or our support team.
How do I delete my FieldIQ data or request account deletion?
To delete all information stored by the App on your device, select Settings › About › Delete my data on this phone, or uninstall the App. To request deletion of information held on our servers, such as records sent to Assess IQ, procedures shared with your team or uploaded drawings, please email support@eonreality.com from your work email address. For account deletion, shared records and associated data, see our dedicated Account and Data Deletion page. Further details are set out in our Privacy Policy.
What are the system requirements?
- iPhone and iPad running iOS or iPadOS 16 or later.
- Android phones running Android 10 or later.
Placing labels in the surrounding space requires augmented reality support on the device (ARKit on iOS and iPadOS, or Google Play Services for AR on Android). On devices without such support, labels are shown on the captured photograph instead.
How is my information protected?
Please refer to our Privacy Policy for a full description of the information we collect and how we protect it.