Privacy Policy
Last updated: 28 October 2026
Contents
- Introduction
- Information We Collect
- How We Use Information
- Legal Bases for Processing
- AI Processing Notices and Controls
- Microphone and Voice Features
- How We Disclose Information
- International Transfers
- Data Retention
- Information Stored on Your Device
- Security
- Your Rights and Choices
- Children
- Changes to This Policy
- Contact Us
1. Introduction
EON Reality, Inc. (“EON Reality”, “we”, “us” or “our”), located at 18 Technology Drive, Suite 173, Irvine, CA 92618, United States, provides the EON FieldIQ application for iOS, iPadOS and Android (the “App”) and related online services (together, the “Services”). This Privacy Policy describes how personal information is handled when the Services are used.
When your employer or another organisation licenses FieldIQ and directs its use, that organisation generally determines the purposes and means of processing its workers' job records, submissions and shared content. For this information, the organisation is typically the data controller and EON Reality acts as its processor or service provider, subject to its agreement. EON Reality may separately be a controller for direct support enquiries, service security, administration and legal compliance. Contact your organisation for details of its use of FieldIQ records.
See our Terms of Use for conditions governing the Services.
2. Information We Collect
2.1 Information you provide
- Account information. When you sign in with an EON account issued through your organisation, the Services receive your EON user identifier. Your name and email address are received by the App for display and are stored on your device.
- Photographs and documents. Photographs you capture in order to recognise, inspect or verify equipment or work, and pages of documents you submit to create procedures.
- Questions. The text of questions you submit to Ask EON Tacit, together with the equipment and procedure step to which they relate. Spoken questions are converted to text on your device; the audio is not transmitted.
- Submitted records. Completed job records and their photographs that you choose to send to Assess IQ.
- Drawings. Piping and instrumentation diagrams (P&IDs) you upload, the details you enter for them and the name you give to a version.
- Shared procedures. Procedures you choose to share with your team, including step text, photographs, short recordings of the App’s augmented reality view, which do not include audio, the author name you enter and voice notes of up to 30 seconds.
- Feedback. Feature requests you submit, any optional comment and any email address you choose to provide.
- Field Data. Where you consent to Field Data, the App transmits the following information at the conclusion of each job: the photograph of the equipment; the components identified, including any corrections you make; the procedure steps performed, together with the time taken and the outcome recorded for each; and the photographs taken by the Check my work and Watch me functions. Where you also enable Full recording, the App transmits a video recording of the job, which includes audio only while Voice is enabled.
Important for workplace use: Photographs, recordings, documents and job records may incidentally contain names, faces, badges, equipment identifiers, confidential operational information or other personal or business-sensitive details. Only capture and share material authorised by your organisation.
2.2 Information collected automatically
- Device identifier. A one-way cryptographic hash derived from a key that the App generates on your device. We do not collect advertising identifiers.
- Usage records. Counts of requests made by a device or account, used to apply licence entitlements and usage limits.
- Diagnostic information. Error reports containing the part of the App in which a fault occurred, a description of the error from which links, keys and email addresses have been removed, the time, the App version, the device model and the operating system version.
- Server logs. Technical records of requests to our servers. IP addresses are replaced by a one-way hash before they are recorded.
2.3 Information we do not collect
The App is not designed to request your location, address book, browsing history, health or financial information, or to record hands-free voice command audio. Information of these types may nevertheless appear incidentally in photographs, documents or records that users choose to submit. The App uses photographs you take for specific functions rather than collecting your complete photo library.
3. How We Use Information
We use personal information only for the following purposes:
- to provide the functions of the Services that you request, including recognising equipment, verifying procedure steps, generating procedures from documents, answering questions and reading text aloud;
- to authenticate users, verify licence entitlements, apply usage limits and prevent misuse;
- to deliver records and procedures to the recipients you select, such as Assess IQ or your team;
- to diagnose faults and maintain the security and reliability of the Services;
- to evaluate feature requests and, where you have provided an email address for this purpose, to inform you when a requested feature becomes available;
- where you have consented to Field Data, to develop and improve EON’s work-intelligence model, including through model training; and
- to comply with legal obligations and to establish, exercise or defend legal claims.
We do not sell personal information or use FieldIQ data for advertising or cross-app behavioural tracking. FieldIQ does not use photographs submitted for analysis to train EON AI models, except Field Data provided with your consent, which we use to develop and improve EON’s work-intelligence model, including through model training. Third-party processing services are subject to their applicable service agreements, including any terms relating to technical retention or model improvement; enterprise agreements may provide additional restrictions.
4. Legal Bases for Processing
Where the EU or UK General Data Protection Regulation applies, the legal basis depends on the data and our role. When we are the controller, we may process data as necessary to provide a service under a contract with an individual, comply with legal duties, or pursue legitimate interests such as providing support, securing our systems and preventing abuse, balanced against the individual's rights. We rely on consent where it is the appropriate legal basis, such as for optional communications requiring consent.
For organisation-directed work records and employee information, the organisation ordinarily determines the lawful basis for processing. A person's choice to use an AI feature does not by itself establish that employee consent is a valid legal basis under GDPR. Your organisation is responsible for providing any employee notices and establishing the required lawful basis for its intended use.
Where we act as controller for Field Data, we rely on your consent, which you may withdraw at any time in Settings › Field data. Withdrawal does not affect processing carried out before it.
5. AI Processing Notices and Controls
When you request an AI-assisted feature, relevant photographs, document pages, questions or text may be sent to EON Reality's systems and third-party AI providers to perform that request. The App presents a notice and user control before AI transmission, according to the feature involved. You can stop further optional submissions under Settings › Data and AI › Stop sending.
Disabling transmission prevents future requests that require external AI processing; it does not erase information that has already been submitted or information your organisation retains. The App's permission or confirmation control is distinct from the legal basis required for processing under applicable privacy law. Do not submit personal information or confidential material unless you are authorised to do so.
6. Microphone and Voice Features
The App uses the device microphone only in the following circumstances:
- Hands-free mode. When you enable hands-free mode, the App listens for a limited set of command words. Recognition is performed by the speech recognition service of your device’s operating system on the device itself. The audio is not recorded, stored or transmitted to EON or to any third party. If on-device recognition is not available, voice commands remain disabled.
- Voice notes. When you record a voice note while preparing a procedure, the note is stored on your device. It is transmitted to our servers only if you share the procedure with your team.
- Ask EON Tacit. When you tap Say it to ask a question, the App listens until you stop. Your words are turned into text by your device’s speech recognition on the device itself. The audio is not recorded or transmitted. Only the text of your question is sent to our servers to be answered.
- Train AI. When you tap Say the steps, the App listens in the same way, on the device. The audio is not recorded or transmitted. The words are kept as steps on your device and are sent to our servers only if you choose to share them.
- Full recording. When you enable Full recording, the App records the audio of the job only while Voice is enabled. The recording is stored on your device and is transmitted to our servers only if you have consented to Field Data.
7. How We Disclose Information
We disclose information when needed to provide FieldIQ and in the circumstances described below:
- Other EON services. EON account sign-in, licence verification and Genesis training integration are EON Reality services shared with other EON products. Information necessary to use these connected services may pass between the respective systems.
- Technology providers. Hosting, AI analysis and text-to-speech providers may receive the information needed for a requested function. Their handling of that information is governed by applicable contracts and provider terms. We do not authorise external AI processing beyond the purposes described here; provider-specific technical retention and other controls vary by service and agreement.
- Your organisation and authorised users. Work records you submit to Assess IQ, and drawings or procedures you choose to share, are available to users your organisation or team authorises. These may include managers and administrators. Depending on your organisation's policies, records can be reviewed for procedure compliance, training, quality assurance and performance-related purposes.
- Legal and protective purposes. We may disclose information where required by applicable law or legal process, or as reasonably necessary to protect the security and rights of the Services and their users.
- Corporate transactions. Relevant data may be shared in a merger, financing, restructuring, acquisition or transfer of assets, subject to applicable legal safeguards.
Customer photographs, documents and job records remain customer-controlled content. They are not transferred to EON Reality as intellectual property merely by being submitted for processing.
8. International Transfers
EON Reality is headquartered in the United States. Personal information may be processed in the United States or in locations where our service providers operate. When GDPR, UK GDPR or Swiss law restricts such transfers, a lawful transfer mechanism is required, which may include an adequacy arrangement or applicable standard contractual clauses, together with any required additional measures.
If you are an organisation engaging us to process employee or customer information, the contract and data processing agreement should identify the relevant transfers and safeguards. You may contact us to request information about the applicable safeguards.
9. Data Retention
We keep information only as long as needed to provide the relevant service, meet valid organisational instructions and comply with applicable law. The table below describes the main categories and how they are retained or removed.
| Category | Retention approach |
|---|---|
| Photographs and documents submitted for analysis | Processed for the requested analysis; the existing implementation is described as deleting server-side analysis copies after completion rather than saving them as permanent records. Copies intentionally submitted as job records or shared content are handled separately. |
| Text submitted for speech | Temporarily held to perform text-to-speech or repeat playback, rather than maintained as a permanent speech record. |
| Questions submitted to Ask EON Tacit | Our application logging for these requests records request length rather than the submitted question text. External AI providers may have separate technical retention policies. |
| Assess IQ records and evidence | Retained as organisation-accessible records until deleted in accordance with an authorised request, applicable agreement or retention requirement. |
| P&ID drawings, details and shared procedures | Retained until the applicable owner or organisation withdraws or deletes them, or instructs deletion under its agreement. |
| Account and usage records | Retained while required to administer access, licences and service usage, and thereafter as legally or contractually necessary. |
| Diagnostic information and server logs | Retained for a limited period for troubleshooting, security and operations; exact configured periods should be disclosed when confirmed. |
| Field Data | Retained for the development and improvement of EON’s work-intelligence model, in accordance with the applicable agreement with your organisation. Field Data that cannot be transmitted is deleted from your device after seven (7) days. Withdrawing consent prevents further transmission; it does not erase Field Data already received. |
| Feature requests and optional contact information | Retained for handling the request and any requested follow-up, unless earlier deletion is requested or a legal reason requires retention. |
| Third-party provider data | Subject to the retention and deletion provisions applicable to the provider and the service used. Some security or abuse-monitoring data may be retained separately. |
Requests for deletion are subject to applicable legal requirements and legitimate organisational retention instructions. Removing the App or clearing data on the phone does not erase information already submitted to your organisation or to hosted services. See Account and Data Deletion.
10. Information Stored on Your Device
The following information is stored on your device and is not transmitted to EON unless you choose to share it: signed records of completed work (steps, times, photographs and verification results); procedures you prepare and their recordings; equipment you have registered; downloaded training content; and your settings. You may delete all such information by selecting Settings › About › Delete my data on this phone, or by uninstalling the App.
11. Security
We use appropriate technical and organisational measures to protect personal information, including encryption of all data in transit, deletion of submitted photographs after analysis, and cryptographic signing of records stored on the device. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Your Rights and Choices
You can decline device microphone access, disable optional AI submissions, stop optional voice functions or delete FieldIQ data stored locally on your device. These actions do not automatically erase hosted records.
Depending on your location, you may have rights to access, correct, receive a copy of, restrict, object to or request deletion of personal information, and to withdraw consent where processing relies on consent. You may also be entitled to complain to a data protection authority. We do not sell personal information or use it for cross-context behavioural advertising.
For personal information processed under your organisation's instructions, please contact your administrator or privacy team in the first instance. You may also contact EON Reality at support@eonreality.com; we will direct or assist the request as appropriate. We may need reasonable information to verify identity and authority. We aim to respond within the legally required period, including generally within one month for applicable GDPR requests, subject to lawful extensions.
To request deletion of hosted FieldIQ information or ask about your EON account, see Account and Data Deletion. Deleting data on your device is not the same as deleting the organisation-managed identity used for other EON services.
13. Children
The Services are intended for professional use and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will delete it.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised. If we make material changes, we will also notify you through the App or by other appropriate means.
15. Contact Us
For privacy questions or to exercise rights in connection with processing by EON Reality, please contact:
- Company
- EON Reality, Inc.
- Office address
- 18 Technology Drive, Suite 173, Irvine, CA 92618, United States
- Privacy and legal contact
- support@eonreality.com
- Telephone
- +1 949 460 2000
For technical support, visit our Support page.